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Research has shown that Emotionally Intelligent managers are better at motivating teams and creating the right climate for change to occur, both of which are essential factors that determine the success, or failure, of a business improvement programme over the long-term.

To receive a free self-assessment diagnostic to discover your own EQ, or to receive some advice about creating the right environment for change, contact the Manufacturing Advisory Service in the South East on 0845-609-2121 or email info@mas-se. org. uk.

To find out more about the national MAS initiative visit www.dti.gov.uk/manufacturing/mas.