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A cross-industry survey by the Economist Intelligence Unit in co-operation with Nokia shows that in industries ranging from financial services to pharmaceuticals, mobility moves decision-making closer to problems or opportunities with customers, making firms more agile and more competitive. More than one-quarter of survey respondents said that over 30% of their employees can be considered “mobile workers”, defined as those who spend at least one day of the work week away from the office.

Key findings of the report include that competitive factors are pushing businesses towards greater mobility. Business mobility offers important competitive advantages such as quicker response time to customers (36%), improved collaboration within the enterprise (27%), and the ability to work with multiple partners/suppliers (12%). These findings suggest business mobility leads to revenue gains rather than simply reducing operating costs.

Companies plan to adopt mobile applications for core business activities. Over the next two years, respondents said their companies were likely to make greater use of remote network access (41%), customer relationship management (34%), collaborative applications such as mobile groupware (21%), and sales force automation (17%). No longer is mobility associated simply with capturing information in the field and bringing it back to the office for processing.

Business mobility creates its own challenges. Managing a mobile workforce (19%) and maintaining a cohesive culture across a dispersed workforce (18%) emerged as the two primary challenges associated with business mobility. Measuring mobility’s impact on competitiveness (12%) was a factor as well.

"By enabling decision-making 'on-the-move', business mobility solutions let organisations respond more quickly to customer needs, develop ideas for innovative products and services, and attract new talent", said Nigel Holloway, research director, Americas at the Economist Intelligence Unit. "Although it presents new managerial challenges, the long term trend toward greater business mobility is clear."

The quest for competitiveness: Business mobility and the agile organisation is available for free download from www.nokiaforbusiness.com/compete